小编整理了一份英语预测及范文：应用文二篇，希望能给大家带来一些帮助。
投诉信
Directions: For this part, you are allowed 30 minutes to write a letter to complain to an online shop about a poor-quality digital product you have bought. You should write at least 120 words but no more than 180 words.
参考范文 Dear Sir or Madam, I'm writing to ask for a refund or an exchange for my cell phone newly bought in your online shop because it really disappoints me a lot. First of all, obviously, the phone I received yesterday had been used by other people because I found some pictures still left in its camera, which means it is not a brand-new one. Secondly, you promised that the product would be perfectly packed but when I received it, I was shocked that it was in loose packaging and the phone was scratched. In addition, the size of the phone is not what I imagined although it's not your fault. All in all, I'm strongly disappointed with your product and service. Thus I request a refund or at least an exchange for a perfect one. I'm looking forward to your reply.
Yours sincerely,
Li Ming
应用文第二篇：
给大学生的建议信
Directions: For this part, you are allowed 30 minutes to write a letter to college freshmen to express your views on how to maintain psychological health. You should write at least120 words but no more than 180 words.
参考范文 Dear friends, As a college freshman, struggling to adapt yourself to college life, you must be confused about a lot of problems. On behalf of the Psychological Counseling Center, I would like to make several suggestions concerning psychological health to you. First and foremost, keep a keen interest in learning. An outstanding performance in your schoolwork will boost your confidence, thus allowing you to be immune from negative moods or thoughts to a great degree. Secondly, be on good terms with your roommates and communicate with your family members more. Studies show that people with strong family or social connections are psychologically healthier than those who lack a support network.

Last but not least, engage in regular exercise. Taking care of yourself physically can improve your mental health. Be sure to eat nutritious meals, drink plenty of water and get enough sleep and exercise, which help decrease depression and improve moods. I hope these suggestions will be of help to you, and please feel free to contact the Psychological Counseling Center for any further questions.
Yours sincerely,
Lily